ce365 Privacy Policy
ce365 places the highest priority on protecting your personal information. This policy presents in complete transparency how we collect, use, and protect data.
Your Privacy Is Our Responsibility
Protecting your privacy at ce365 is one of our core commitments. When you use our platform, the information you share with us is used solely to provide services and improve your experience. This privacy policy ("Policy") describes how ce365 ("we", "our", or "platform") collects personal information, the purposes for which it is used, and how it is kept secure.
This policy applies to the ce365 website, applications, and all related services. By using our services, you are considered to have given your consent to the terms of this policy. If you have any questions about this policy, please contact our support team.
Section 1 — Data Collection
1.1 Information You Provide
When you register an account or use services at ce365, we may collect the following information:
- Full name and date of birth
- Valid email address
- Residential address
- National ID card or passport details for identity verification
- Financial information such as bKash, Nagad, Rocket, or Upay mobile banking numbers and bank account details
- Preferred language and communication method
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time and date of access to the platform (according to Bangladesh Standard Time)
- Logs of your browsing and gaming activity
- Information obtained from cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may receive information from trusted third-party sources, such as identity verification service providers or fraud prevention services. This information is used solely to ensure the security of your account and to comply with responsible gaming rules.
Section 2 — Purpose of Data Use
2.1 Core Service Operations
ce365 uses your information for the following core purposes:
- Creating, verifying, and managing your account
- Processing financial transactions including deposits and withdrawals
- Providing bonuses, rewards, and promotions
- Providing customer service and support
- Resolving technical issues on the platform
2.2 Security and Legal Compliance
We use your information to:
- Detect and prevent fraud, money laundering, and other illegal activities
- Comply with applicable laws and regulations
- Confirm age verification (21 years or older)
- Protect accounts and prevent unauthorized access
- Comply with responsible gaming guidelines
2.3 Service Improvement
We use your information to further enhance your gaming experience:
- To suggest games and promotions based on your preferences
- To improve platform performance and user experience
- To conduct market research and analysis (in anonymous or aggregated form)
- To send you important service-related notifications
Section 3 — Data Disclosure and Sharing
3.1 We Do Not Sell Your Information
ce365 never sells, rents, or transfers your personal information to third parties for commercial purposes. ce365 is firmly committed to this fundamental principle regarding your privacy.
3.2 Limited Third-Party Disclosure
We may share information in the following limited circumstances:
- Payment processors: With bKash, Nagad, Rocket, Upay, and banking institutions solely to complete transactions
- Identity verification services: To complete the KYC (Know Your Customer) process
- Technology service providers: Trusted partners who assist in operating the platform and work under strict confidentiality agreements
- Law enforcement agencies: Only where legally required and following due legal process
3.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. We will notify you in a timely manner before any such change, and your information will remain protected in a manner consistent with this policy.
Section 4 — Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. ce365 uses the following types of cookies:
- Essential cookies: Required for the basic functionality of the platform — without these, account access is not possible
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To understand usage patterns on the platform, collected anonymously
- Security cookies: To prevent fraud and unauthorized access
4.2 Cookie Controls
You can manage cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some ce365 services from working properly. Rejecting non-essential cookies will not have a major impact on your core gaming experience.
Section 5 — Data Security Measures
5.1 Technical Security
ce365 applies industry-standard security technologies to protect your information:
- Use of SSL (SSL/TLS) encryption for all data transmissions
- Application of advanced encryption algorithms for storing sensitive information
- Regular security audits and vulnerability assessments
- Server access controls and monitoring systems
- Firewalls and intrusion detection systems
5.2 Organizational Security
Alongside technical measures, we also ensure organizational security:
- Regular staff training on privacy and data protection
- Need-based data access controls (Least Privilege Principle)
- Rapid response plans in the event of a data breach
- Strict confidentiality agreements with third-party partners
Section 6 — Data Retention Period
6.1 Retention Policy
ce365 retains your information only for as long as necessary. Retention periods are determined based on the following:
- Account information: For the duration the account is active and, after closure, in accordance with applicable legal limits
- Financial transaction records: For the period required under financial regulations
- Customer service communications: For a reasonable period after the relevant issue is resolved
- Analytics data: After anonymization, for long-term trend analysis
Once the designated period has passed, information is securely deleted or anonymized in a way that can no longer be linked to you in any way.
Section 7 — Your Rights and Controls
7.1 Your Privacy Rights
ce365 acknowledges and respects the following rights regarding your information:
- Right of access: The right to know what information we hold about you
- Right to rectification: The right to correct inaccurate or incomplete information
- Right to erasure: The right to request deletion of your information in certain circumstances
- Right to object to processing: The right to object to the use of your information for specific purposes
- Right to data portability: The right to receive your information in a structured format
7.2 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your request and respond within a reasonable time. In some cases, legal obligations may mean that not all requests can be fully fulfilled — in such cases we will notify you with the reason.
Section 8 — Protection of Minors
8.1 Age Restriction
ce365 services are available only to those aged 21 or older. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process. If we are informed that information has been collected from a minor, we will immediately delete that information and close the associated account.
Section 9 — Policy Changes and Updates
9.1 Policy Review and Revision
ce365 periodically reviews this privacy policy and updates it as needed. When the policy changes:
- The "Last Updated" date at the top of the page will be changed
- You will be notified by email in the case of significant changes
- Continuing to use the services after a change will be considered as consent to the new policy
We recommend that you review this policy regularly so that you are always informed about how your information is being used.
Privacy Questions?
Our support team is available around the clock for any questions or concerns about the protection of your information.