ce365 Terms and Conditions

General Introduction

These Terms and Conditions ("Terms") govern the use of the ce365 platform and all its associated services. By visiting the ce365 website, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms.

ce365 is a secure and reliable online gaming platform designed for users in Bangladesh. We maintain a transparent and responsible gaming environment with SSL encryption and fair play guaranteed.

These Terms form a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using our platform.

1.1 Scope of Application

These Terms apply to all services on the ce365 platform, including:

• Sports betting and cricket betting services
• Live casino gaming
• Slots and virtual gaming
• Cockfighting and other special games
• Bonuses, promotions, and VIP program
• Payment, deposit, and withdrawal services

Account Registration and Eligibility

2.1 Age Eligibility

Members must be at least 21 years old to use ce365 services. By registering, you confirm that you meet this age requirement. Registration by minors is strictly prohibited and any such account will be closed immediately.

2.2 Registration Terms

You must provide true, accurate, and complete information when creating an account. Each person may only create one account. Holding multiple accounts (multi-accounting) is strictly prohibited and may result in a ban.

• You must provide your correct full name
• You must provide active and valid contact details (email, phone number)
• Your date of birth must be entered correctly
• Documents required for identity verification may need to be submitted

2.3 Identity Verification (KYC)

ce365 may request identity verification documents at any time. Withdrawal services may be temporarily suspended until verification is complete. This process is essential for protecting member identity and preventing fraud.

Account Security

You are solely responsible for the password and login details of your ce365 account. Allowing any other person to access your account or sharing your login details is strictly prohibited.

• Use a strong and unique password
• Always log out after using your account on a public or shared device
• If you notice any unauthorized activity, notify our support team immediately
• Stay alert to phishing or fraudulent sites — ce365 will never ask for your password by email

ce365 will not be liable for any account loss resulting from third-party activity if it is proven that the member disclosed their information through their own negligence.

Deposit and Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited on the ce365 platform using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳300 for each method.

Deposited funds are generally credited to the account instantly. If there is a delay due to a technical issue, please contact customer support.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals can only be made to the same payment method used for the deposit.

• Identity verification must be completed before withdrawing
• Withdrawals may be held if bonus wagering requirements have not been met
• Additional verification may be carried out in cases of unusual activity

4.3 Ownership of Funds

Funds deposited into the account must be used only for your own personal gaming. Depositing or receiving funds on behalf of a third party is strictly prohibited.

Bonuses and Promotions

5.1 Welcome Bonus

ce365 offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳300 is required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must place bets equal to (bonus amount × 10) before the bonus funds can be withdrawn.

• The wagering requirement must be met within the specified time from the date the bonus is activated
• Multiple bonuses cannot be active at the same time unless specifically approved
• A maximum bet limit may apply to bets placed with bonus funds
• Bonuses may be cancelled in cases of suspicious betting patterns

5.3 VIP Program

The ce365 VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits apply at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Advancement to a VIP tier depends on a member's gaming activity and contributions. ce365 reserves the right to modify VIP terms and conditions.

5.4 Bonus Abuse

If it is proven that a member is abusing the bonus system, ce365 reserves the right to cancel the relevant bonus and any winnings obtained, and may close the account if necessary.

Gaming Rules

6.1 General Gaming Terms

All gaming activity on the ce365 platform is governed by these Terms and the specific rules of each game. The outcome of all games is determined by a certified Random Number Generator (RNG) system, which ensures fairness and transparency.

6.2 Betting Rules

• The account must have sufficient balance before placing a bet
• A bet that has been confirmed cannot be changed or cancelled
• If a bet is incomplete due to a technical error, ce365 reserves the right to cancel it
• For sports betting, results will be determined based on the official announcement of the relevant sports authority

6.3 Payout of Winnings

Winnings will be paid out according to the odds and rules set for each game and betting event. ce365 reserves the right to take necessary action in cases of abnormal odds or technical errors.

Prohibited Activities

The following activities are strictly prohibited on the ce365 platform:

• Money Laundering: Using the platform to legitimize funds from illegal sources
• Fraud and Cheating: Hacking the system, software manipulation, or any technical tampering
• Bot Usage: Gaming through automated betting software or artificial intelligence
• Collusion: Coordinated fraud through multiple accounts
• Chargeback Fraud: Intentionally creating payment disputes
• Minor Account Access: Allowing minors to access your account
• False Identity: Registering using a false or another person's identity

If any of the above activities are proven, ce365 will immediately close the account, may confiscate all balances, and will take legal action if necessary.

Responsible Gaming

ce365 firmly believes in responsible gaming. We want all our members to enjoy gaming as a form of entertainment, not as a source of addiction or financial harm.

• You can set your own betting limits (daily, weekly, monthly)
• Temporary break or self-exclusion options are available
• If you feel gaming is getting out of control, contact our support team immediately

For more information, visit our Responsible Gaming page.

Account Suspension and Closure

9.1 ce365 Authority

ce365 reserves the right to temporarily suspend or permanently close any account for reasonable cause. Reasons for this decision include:

• Violation of any clause of these Terms
• Failure to complete identity verification or providing false information
• Suspicious or fraudulent activity
• Legal or Regulatory Requirements

9.2 Member Rights

Any member may request to close their account on their own. In such cases, the member will be given the opportunity to withdraw any valid balance (excluding bonuses) before the account is closed.

Limitation of Liability

ce365 will not be held liable for any losses arising from the following circumstances:

• If gaming is interrupted due to internet disconnection or technical disruption
• Due to errors or delays by third-party payment services
• If account information is compromised due to the member's own negligence
• If the service is suspended due to external forces (force majeure), natural disasters, or government directives

ce365 always strives to maintain the highest standard of service. However, the right is reserved to limit the extent of liability in the event of technical errors.

Dispute Resolution

If you have any dispute or complaint, please contact our customer service first. We provide 24/7 live chat support in Bengali.

11.1 Dispute Resolution Process

1. Submit the matter in writing to customer support: [email protected]
2. Our team will provide an initial response within 48 hours
3. The matter will be investigated after gathering the necessary information and evidence
4. The findings and decision of the investigation will be communicated to the member

During dispute resolution, the decision of ce365 will be considered final. However, if a member is unsatisfied, they may pursue the applicable legal recourse.

Changes to Terms and Conditions

ce365 reserves the right to partially or fully modify these rules and terms and conditions at any time. For significant changes, members will be given advance notice via email or through the platform.

If you continue to use the platform after any changes, you will be deemed to have agreed to the new terms and conditions. The date of the latest update will always be noted at the top of this page.

If you have any questions about these terms and conditions, please contact our support team. Welcome to ce365 — we want your experience to be safe, transparent, and enjoyable.